Actually VelvetStrokes, your experience does not in the least bit surprise me, which is exactly why I plan to take MY excellent Customer Service skills elsewhere in the very near future
(I believe that Kaptin M will provide a good referee if needed to vouch my customer service skills
) It saddens me to think that I was unable to make a difference in such a Service focused industry, and I doubt that it will ever change. In this case.....the grass IS surely greener.......
GG