PPRuNe Forums - View Single Post - Airline customer awareness!!!!
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Airline customer awareness!!!!
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18th May 2000, 21:35
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Vortex Wake
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There is no excuse for total rudeness,it's not what you say but the way you say it (as they teach on customer service courses).
A polite just a moment would suffice.
Maybe dealing with air rage a row back.Hard to smile all 12 hours of flight........