Wow great marketing strategy , blame the customer. Unless you sign up to a maintenance contract and / or purchase a mountain of spare parts you will only get 30% availabilty. One wonders what the people who signed up to these contracts are getting . ( if it is 80% then I will applaud AW support )
http://www.canada.com/victoriatimesc...4438d1&k=52131
I guess we did not buy support either .