I have to disagree with most of these posts re rude staff.
I would wholely agree that the current system should be changed to a modern selfticketing system therby taking all staff travel personnel out of the loop. That of course would be against the Bahrianisation policy.
It took me just 2 and a half hours to get my annual leave tickets on Sunday but Mr"E"s secratary could'nt have been more helpfull.