A cynical person may be inclined to think that this is an attempt to bluff their way out of any responsibility.
By stating that proper procedures have not been followed wrt complaints procedure would, i am sure, make them think that this "isolated incident" is defendable and that they could claim the moral high ground!
Everyone who has applied for a Redress of Complaint knows how much of an inherently toothless and time consuming procedure it is. It is the reliance on this complaint procedure which allows those that can to introduce such follies knowing that any complaint will take months / years to have any impact.
As JPAC is civilianised, what we need is a timely complaint procedure outwith the military chain of command. Ideally, what we need is a judicial review.
Heliaviator- Sir, I take my hat off to you. Irrespective of whether "proper" procedure was followed, it appears that the desired result was acheived which is what counts above all else.