"With effect from 1 Feb 08, SPVA JPA Service Complaints will be dealy with by the SPVA Complaints Cell at Kentigern House, Glasgow. They will subsume responsibilities undertaken by the Customer Support Team."
Does this mean that MoD civil servants have taken on the job of dealing with complaints which were originally handled by an MoD contractor? Will there be a financial adjustment to reflect the fact that the MoD is now doing work which it had originally contracted-out?