2Dmoon
You make your points in a reasonable way and I can see where you are coming from.
Safe flying to you.
Rog747
Not just the announcement as a driver to select an airline, as I said its symptomatic of a change in perceived service delivery, as is your 'mate' anecdote.
As is the response of a ground agent in the domestic lounge at LHR, when asked if she knew where I could find a decent wifi signal. "No idea" was the reply. Didn't even offer to call someone to ask, just went back to a Soduko puzzle.