As an addendum to Telephonenumber's post, there is nothing in the survey to identify what is functioning well in any of the survey areas. All the questions are aimed at identifying problems. There's nothing that surveys interactions. Nothing about bettering areas that are functioning well already, or even identifying them. By implementing changes to fix an area identified as needing improvement, the survey meisters could quite legitimately tromp all over an area performing well without even knowing it.