intell from
VB staffer:
VB made an early call on the wx and canx flts early in the program.
-pax phoned
-accommodated
-and rescheduled
-limited number xfer'd to QF to cover off overbooked flts today to meet international connex.
some were less than impressed - however lesson is tell it like it is and don't keep pax in the dark.
LCC's are bit like buying insurance - "don't tell what I am covered for - just tell me what I'm not" ...to be fair to the JQ pax though - they are not getting the real story.
Perception leads to expectation