It is not only the passengers worried, so are the crews.
I have to say we are now more concerned for the aircraft's state. I for one never thought of the airworthiness of our ships. I now stop and look a little more closely at MEL's and previous maintenance.
It is no way reflective of our engineering prowess. Allowed to do their job without the continued ingress of bean counter crap our engineers are second to none....
The problem at the Q is that modern managers are reminded that it matters not what the product or service the profit is all that matters. Unfortunately this theme in our industry generates a well documented result
