To add to all that has recently been said - the 'interview' with the CEO just so clearly demonstates how far from reality he is connected. And as has been stated so many times - it is not a good reality, things are very bad and still getting worse.
It could be that the CEO believes what he says and this is because he is not getting the full picture or the real truth being passed up the line to him from the managers below of what's really going on and how dire the situation is becoming.
I agree we are not helping ourselves by keeping things afloat and we're only just doing this. Airservices will just keep asking for more and more with no end in sight........