Chaps if you are banging your head against the JPA wall and getting nowhere, now that I have tested the system and achieved a win, I am putting together an information pack with details of how to take small claims action. It includes; what you should do before taking action to ensure a win, the rough time scale a small claims court action takes, who to address the claim to, copies of the information leaflets available on the subject of small claims court procedure, plus other useful information of how to get the system to buck-up and take you seriously. Should you wish to have this information please PM me and I'll get back to you.
HA