Originally Posted by AerocatS2A
How do you suggest they should have handled it?
It's not up to me to be making any suggestions at all.
My post merely illustrates reported circumstances and what is IMO very poor handling of those circumstances.
I'm relatively confident that PB and others have SOP's/guidelines for their crews should a circumstance such as this arise. Further, I would expect those SOP's/guidelines would
likely require handling of the situation
prior to pax boarding.
Brow-beating your customers is always counter-productive, as again IMO, this article illustrates. Do you really think this sort of behaviour from tech/cabin crew is appropriate in today's competitive environment? Or indeed any other?
I'm damn sure I wouldn't tolerate it.