The lesson I took away from that is that you can get bad reactions for no reason on both sides. And itīs helped me stay calm in a lot of later situations that inevitably came my way.
Excellent stuff.
Dealing with people is an art that few are born with and that includes me.
I am afraid I am one on the flight deck that will come out and say good bye to the passengers. We did a charter for a well known Scottish football club and we had to do a split duty, we were tech on stand outbound so we arrived about 3 hours late and had to extend the split duty by 3 hours, so we arrived at the aircraft outbound 3 hours late. Unfortunately no one had communicated this to the passengers and we had to have a police escort through the terminal building.
The cabin crew who all knew I always came out to say goodbye were taking bets on how badly injured I would be on return to Glasgow!
Sure enough I got a right slagging and as expected one rather large bald headed guy put his face virtually into mine and said "Your a xxxxing liar pal".
I still couldnt resist saying, "thank you and good bye" though!