They didn't do so well today.......
22 Jan BA349 from Nice to Heathrow at 8pm. Delayed. Aviapartners lady comes through Business class lounge explaining that the delay is due to lack of ATC people at Heathrow, caused by sickness. 10pm, flight cancelled. BA and Aviapartner staff find hotels, chemist, doctor for people who have run out of prescription drugs. I need a hotel where I can get a meal because of being very late for a meal and diabetic - they sort it. Very impressive, and get given a boarding card for 6C for the 0855 BA341 today.
0800, 23 Jan. Drop off bag, get boarding card for 1C on BA341 (walking with a stick, I need an aisle seat). Get to board and it all falls apart, big time. New boarding card for 5F in economy. Ask what they are going to pay me as I was booked and paid for in Business. They tell me that has to be dealt with in London, (I refuse to believe that!) and they had to change to avoid splitting up a family. I refuse to go, and we compromise that I travel in an aisle seat, in business, on the 11am flight. Get taken back to the lounge, and the manager appears at 10am with a new boarding card for 1D on the 11 am flight. We left at 1145 because of ATC delay at LHR....... Get home to find that the BA website lies like a trooper and tells me that BA349 on Jan 22 left at 1043 on Jan 23! If it did, I bet it was empty.
Call BA Exec Club Gold card 0800 number. Short argument ensues - they say it wasn't denied boarding, I say it was denied boarding in the booked class and is thus breach of contract. BA Exec Club then accept that this is not acceptable for a Gold card holder and will get back to me regarding compensation.
"Can we telephone next week?"
"No, Im out BA2584 and back at the end of the week on BA2583"
"How about the week after?"
"No, Im out on BA344, back mid week on BA349, out again on BA314 and back on BA327"
"Goodness, you're keeping us going! Can we email you?"
This all sort of sounds like Foss and Idiot in JB!