Well, I have to add my good experience on BA. Unfortunately, I am kind of locked in to United with the frequent flyer program (to get upgrades) and flying to the US west coast and Asia a lot from DC. It will do, but it is nothing like the non-US carriers.
Anyway, my United flight from Heathrow to Dulles was cancelled -- aircraft bird strike upon landing. United quickly got me on a BA flight to Dulles. The BA staff were so kind, and seemed to sincerely express regret that my flight was cancelled -- I was surprised. The crew on the flight were great and polite. An older woman became faint and collapsed in mid-flight while walking down the aisle. The crew attended to her with great skill and dignity. A nurse was on hand to help. She recovered in a few minutes and was fine.
Loved the Shepherd's Pie too.
Last edited by Eboy; 20th Jan 2008 at 11:43.