Daz
Removal tool leaves a LOT behind, not only files but a bucketload of stuff in the registry. You have to go through that with a fine tooth comb to "clean" your system. And that method for getting "another 12 months" don't work any more, the Norton servers check every key for validity. If you have NIS2005, however, and a program I ain't sure I allowed to mention, you can get free Norton IF you ensure that the registry, etc, is completely sanitised before you reinstall AND go through a certain procedure.