Back on the ol system and when I was in the army, if we privates had any pay problems we would tell our platoon Sgt. He would then speak to the Admin Warrant Officer and explain to him that if the problem was not rectified withing a few days, The Admin WO would get his head kicked in. It was amazing how few mistakes there were, and how quickly the few mistakes were fixed!
Give us the civvies home address who work in the "back halls" of JPAC. As I know a few of my army friends would like to try the same method of "perswaytion"