My proudest achievement since the inception of JPA has to be the day one of the JPAC staff lodged a complaint against ME!
After nearly 14 months of trying to resolve a flying pay related issue, one of my service requests wasn't phrased as politely as perhaps it should have been. The poor little poppet in Glasgow got a little upset and went running to mummy. Thankfully, like everything else in their pathetic, retarded little world, I never heard anything else about it!
BV