Something witty
I am pleased that you are indeed one of the more fortunate members of the Service, however I feel that I have to defend the P staffs on this one (not something I would normally do, but it's only when you lose something that you realise how useful it was)
It is possible that they themselves have had major difficulty with JPA and are at the end of their tether but nevertheless, there must be a way to bypass the system.
Unfortunately the new system does not allow anyone to bypass it. Not the P staffs, not the JPA call centre staff, not even (if my case is to be used as an example) the JPA "Back Room" staff - you know, the ones you really need to speak to but can't e-mail direct or phone direct.
If anyone on the JPA management is reading this I am still waiting a formal response from my formal complaint
s from last year. I know its only been about 7 or 8 weeks since I submitted them but I haven't even received an acknowledgement!!