According to my "Webster`s New World Dictionary" the word "gouge" can have several meanings relevant to EK. 1. A chisel used to carve and hollow out wood(eroding T&C`s due to several known factors)2.Extortion or swindle(well known behaviour in upper echelon of EK management). Or Mr. Aviationluver from Arizona simply just did a "typo" and meant somthing else.