My reasoning airmemphis is a very close CPT for MS, a local Eyptian. No airline is perfect but what I've heard and continue to hear means you would never get me on an MS ac again(that goes for a few other carriers too)
Sure they are trying really hard and I aknowledge that but I am merely going off what I am told and its hardly encouraging.
As for the CAI experience why do you think a new shinny terminal is going to alter local behaviour of airport processing staff?? Organised chaos at best.
Oddy