Sadly LHR 777, you have hit the nail on the head. A perfect description of LHR on a good day.Lord knows what is going to happen in the event of a bit of disruption/bad weather/computer failure/go slow. I know that I plod into work, do the best I can and then go home indifferent as to whether the operation holds together or not. Part of me thinks that the company deserves to go bust, because the airline that would be rebuilt could sort out most of LHRs' problems with a clean sheet. Then I realise that actually, the good people would go elsewhere, and we would be stuck with the same idiots that we have dragging the airline down at the moment. So, what to do? Defend our T's and C's like the other staff seem to? I think so, except we'll keep within the law and ballot for a strike.