Nothing About Being A Passenger is Straightforward
I can only speak as I find and although last summer in the Belagio in Las Vegas I found a night manager very similar to the AA woman when at 1.00 a.m. I complained that my non-smoking room smelt as though the smoking lobby had just held a convention there and was left to feel it was my fault and that one more word would have me and my cases pitched out onto the steret, that was a very isolated incident.
However having just flown with AA from LHR to O'Hare and with United Express from O'Hare to Colorado Springs before Christmas and done the whole thing in reverse last week, both airlines staffs were nothing other than helpful polite and courteous.
My experiences are that the US DOES surpass the UK for front line customer service.
Last edited by Dave Gittins; 14th Jan 2008 at 08:42.