Sat 1
Handling company 1 for not controlling the check-in correctly and refusing the 34kg bag and failing to HEA tag the 2 bags?
Thats a no brainer.
..and there is the problem.....
The ramp agent may well have lifted an overweight bag, or many, over the duration of his shift; previous shifts and working life.
At the time of the injury he was lifting a 'within limits' bag.
There is no legality to the requirement to HEA tag - it may be good procticve, recommended practice, within the SLA etc. but there is no legal recourse for failure to comply.
Same for the 32kg max - or has this now been lowered to 25Kgs?
The ramp agent is responsible for 'assessing' the load he/she is amout to move.
The ramp agent is responsible for correct manual handling techniques.
...... and so it goes on!
I think we sing from the same hymn sheet re looking after the ramp teams.
They do an incredible job in a very difficult environment.
If only some of the airline senior management and handling agents' sales teams REALLY understood how some of the decisions they make in their offices have a real impact to the people at the sharp end.
..and maybe I've been around too long as well.
GH