Originally Posted by Thunderbug
I don't mind what you tell me as long as it is the truth. Bit like PAs to passengers, they react far better being told the truth rather than some BS.
Hold on a second. We have nothing to gain by giving you inaccurate information. If telling you that you'll be holding for half an hour is going to piss you or your passengers off, I couldn't care less. We can only pass on the information that is in front of us and the majority of the time that is fairly accurate. There are times when it is inaccurate but that's the nature of the beast. In case you aren't aware bucko, air traffic control is a complex game and the slighest variable can rubbish the best of plans. I'd hardly consider an extra 6 minutes anything to get your knickers in a twist about.
Why would we purposely lie to you? We're not used car salesmen, out with a cheesey grin trying to keep you happy, we're there to shift traffic. We do our best to accommodate requests when we can and we do our best to keep you in the picture by giving you accurate information but if the information we are getting is inaccurate then it isn't our fault if you spin around the hold once more than expected.
15 minutes is a long time in this game, anything can happen. Don't accuse us of lying and bullsh***ing when you don't come off the hold the second you expect. We're all in this together with the aim of keeping delays to a minimum and keeping everyone in the picture. Stupid accusations like your's do nothing to help.
Why don't you come and visit us and see how it all works?