HH - well spotted, my wife pointed it out too after it went up. Damn psychology.
Conflict - I'm not looking for "standard" pilots, I want high performing pilots working for me. People that will go above and beyond (and know they will be paid for it). Keep reading before you reply though...
Just to clarify, I wouldn't be putting in place anything that might cause a pilot to compromise safety. So there'd be nothing along the lines of "$X/hr extra if all flights arrive within 10 minutes of ETA at planning." That would be bad for everyone concerned.
I imagine it to be more of the "soft" skills I'd focus on, like customer service (from customer surveys), turning up on time, having medicals, etc. in order well in advance, etc.
It's these things I'm looking for more ideas on.
At the end of the day, if you can have employees that are happy doing what they are doing, your customers will be happy doing what they are doing and I'll be happy operating a business. It's about win-win, which is a cliche for a reason.
Cheers,
Flog.