Media relations
I don't think that pilots or crew involved in an incident should be talking to the media, for their own sake as well as their company's. Spokespeople and media relation personnel are there to do that, they're trained (well, mostly) to do just that. But I second you that these people need more training, especially how to respond to emergency situations that can't be handled by the book.
But when asking for more communication from crew, I hadn't serious incidents or emergencies in mind, but rather non-incidents that nevertheless are perceived as dangerous or frightening by passengers due to lack of information.
Last edited by txl; 6th Jan 2008 at 20:36.