flyglobespan -Abandonment@jfk New York

[Bear13583]

Abandoned by gsm

Attempted the gsm samford glasgow route last night when the left engine had a power surge and the pilot turned back after burning two hours of fuel. All to be expected in the circumstance. When we got back to sanford we were told it was now no longer globespans problem. This ment that the ground staff were left to deal with us. We were told that there were no atms in the departure lounge when there were, the food vouchers werent accepted everywhere as we had been told, no oe told us anything once the plan pulled up at the gate. The flight crew left very quickly and offered no further assistance although some of them did a good job on the plane reassuring nervous passengers etc. And to top it all because we were staying with family we were told that it was up to us to find out what was happening with regard to a replacement flights. We were just giving contact details to the rep as we had been told to when some officious cow came up and asked what we were doing and then treated us like scum because we wern't going to the hotel. Also i was assured at check in that the 757 was not going to refuel on the way to glasgow but have recently found that this was a lie.