Historical Circles
About every 10 to 15 years some genius in CC management somewhere comes up with idea of employing young people with no life experience.
Every time it is a disaster.
The new recruits are set up to fail.With very little training,still developing interpersonal skills and virtually no customer service skills the first couple of years are a nightmare for them.
Put them in a foreign port unsupervised,mix in alcohol and a few party venues and you have a brew for trouble.Its not their fault.
They are just young and having fun.
Many of the youngsters coming into the workforce are Gen Y.Now they are a whole different ball game.They are definitely not suited for customer service roles.
Yes, yes I know..a generalization...but accurate