Recruitment; also acknowledge that 11 month contracts give CC management the chance to get shot of staff that are not wanted. One of there concerns (they told me this); the quality of many new entrants is below that which they would like and this is reflected in comments made by the passengers, the position often does not attract the candidates that are commited to customer service. Additionally there is a lack of languages, which has lead to encouraging mainland Europeans to join who usually have a couple of speaks and require less criminal records checks. Some of you may agree with these comments but some may feel offended. It does not help with the dilution of t & c. Whatever, the CC role will become even more difficult as costs will need to be further cut and this will see cuts in on board services. For all of you there will be 7000+ recruited by 2011 / 2012 and this recruitment and courses will commence round about September 2008 and will continue without a break. To meet this goal BA are taking on Contract trainers to fulfill the number of training courses that will be needed.