was it return to normal staffing levelsBYJanuary? or [B]IN/B] January ?
The only reason I ask is that they normally hae a much reduced schedule in Jan, and this could be another way that management there can believe the BS that they are spinning. With less "cancellations"in Jan, then they will think that they have been right all along.
Are they out of touch ??? ... i would hazard a YES to that.