411A - I agree with you there!
I normally fly from Birmingham (thankfully non-BAA) with Lufthansa, but a couple of weeks ago I had the misfortune to have to travel from that building site slum called Heathrow. Although still with LH, of course.
It will take years, if not decades to bring Heathrow up to the standard of even a small German airport such as Dusseldorf. The management will have to accept that there is no quick solution - and no quick profit for any shareholders. So the one prime asset which they do have, a loyal and experienced workforce, must not be treated shabbily by some shiny-suited newcomers.