2 diversions followed by a fuel PAN call and people are complaining. Sounds like the flight deck crew were prepared for the conditions and carried out their jobs well in difficult conditions.
Having heard a crew from one of the larger carriers uming and ering about wether they had a fuel emergency on their first diversion and finally agreeing that they did when told of a 5-10 minute delay. It sounds like it was a timely PAN and was related to the possibility of another missed approach and further diversion.
Would I feel comfortable having this crew fly my family around?
Very much so