Flightman
Now, we're led by people who know how to price sprouts, who ridicule experience, and believe they can employ anyone, as long as there is a process!!
Yes indeed. One of the early starters of this was the Thatcher govt who thought that academics could run commercial companies and vice versa. Throughout the 1990s, this theme was enthusiastically taken up any any and all commercial organisations, charities and the Blair govt.
Consequently, Britain now has a very serious proportion of organisations (of all types) that are run by people who did not grow up in them and see only their own narrow view. The other common factor is that, they all trumpet about the customer being the most important part but all customers know that is not true.
I have sympathy for the BAA staff but strike action achieves almost nothing these days.