Any other ideas?
Good theory - bad science.
Sent several e-mails on various concerns this year with the usual "thanks for your feedback, we'll endeavour to get back you..." blah-blah form letter. Received only one follow-up reply addressed to me personally which never actually addressed my query!
New Year's resolution is to get off my bum & nominate for the GC.
Gotta fight from the inside I reckon.