Indeed, however....
I was simply trying to invoke discussion amongst like minded individuals, or individuals that find (or in the past have found) themselves in a similar situation.
This is, as I understand it, the purpose of forums such as this.
I think it's known as free speech.
Anyway, you know as well as I do that, at this stage, the airline will simply direct the customer to their Flight Disruption Policy.
Regards to you too, with christmas cheer!!