Bigbusdriver06
"To have thousands of the general public and journo sharks lapping it all up makes it 100 times worse."
Speaking as General Public, I would have no problem flying with this airline or this crew after reading this thread. A difficult situation appears to my untrained eye to have been handled professionally. It is reassuring to know that this and many other incidents related here are handled with professionalism and in safety.
It is for you the Pilots to make your opinions known and where you make it clear that there is no issue there can surely be no issue as far as the customer is concerned!
I sincerely hope that helps a little.