Going back to sky broadband, after 2 nights playing it's finally about sorted.
Email was a nightmare as their website is u/s so took 2 attempts last night to sort it, the tech help was poor on the first attempt (suspect the agent didn't know what he was doing) the second attempt sorted it
Then had problems downloading Adobe Flash 9 - kept getting Network errors. Finally used my old dial up - which is still active & got it that way