Didn't slate the flying club. Slating the airline - reread my post.
My first ever flight was with BAFC and actually found them very good. Will reiterate my thoughts on Booker though - that is it being unfriendly and snotty. Hopefully the new management will talk to their staff and remind them that the paying customer actually keeps the whole place going.....
I'll try flying in there again after xmas and will retract all comments if the experience changes!