I know the word is that these guys are being hidden away in offices .. so they can't see the runways!
heh, heh. Many moons ago in a remote Flight Service Unit in WA I noticed a significant number of pilots reporting arrival (ie. clear of the runways) while still within the runway strip, and on the odd occasion while backtracking! I collected some instances over a week or two and put them into a memo to the unit boss. The sole feedback I got from above was a very terse phone call from the standardisation & licencing drone who (very directly) informed me my job was to listen to the radio and look at the strips. It was not my job to look out the window, and this was the reason 'new' FSU (still building back then) all had windows facing the car park rather than the runways.
'Glad' to hear the tradition continues...
Back to the thread though, would also like to hear how it is going. I do amateur CAGRO/UNICOM myself and really don't have much idea of how much use the service is from the users point of view.