is it BAS or GF???
Thurs night airport was jammed and staff were no where near able to handle the kaos. a coupe guys working the counters and lots of others running around... away from fires, being completely unproductive. Not one person was to be found that actually knew what was going on. Next day was pretty much the same thing. Somehow not one staff is authorized to make any type of decision in the best interest for the passenger other than to pass the buck. I don't know how many times I saw ground staff yelling or talking to fare paying pax in a rude way.. but it was truly unacceptable. Customer service? I saw a whole lotta lip service, and some almost action, but no real service or care for the pax. It really seemed that the ground staff viewed the pax as nothing more than a pain in the A$$.
Seems to be par for the course.