As far as NATS is concerned at that point you're just a number. As much as sometimes one might wish to take into account 'other factors', I'm afraid we are professional about these things (dammit!)
. At the end of the day, not doing so would leave NATS open to all sorts of claims and appeals.
Not attempting to explain things, but I do know the Cumberland used to have the wrong directions on their website....and also you should see the Ops room on a typical day at Swanwick. Scruffy jeans, hoodies, all sorts. Some of us do attempt to make an effort, sartorially speaking, but I'm afraid many of my colleagues are a lost cause in that regard!