Just some tips for some of you that are going for interview at SJ or any airline, based on my experience of airlines and running a customer service training company.
The most important aspect for anyone who wants to be sucessful in any customer service position is to have the ability to be servile. Put simply if you are not a yes sir, no sir, three bags full, person you are not really suitable.
Some people, who are in the minority, are capable of modifying their behaviour to fit in with the above but a large majority are just not suitable for this type of work, you cannot train adults in basic courtesy and servility, it is something your parents should have done a long time ago.
If on reading the above you find yourself aggrieved or annoyed this is further proof you are just not suitable.
I used to use several classic examples in training, this is one of them.
A senior airline executive and his wife and children were travelling abroad on one of the company’s flights. The manager used the staff car park to park his car and gathered his family at the nearby bus stop to wait for the staff bus. They were very soon joined by a company cabin crew member who did not know the manager.
The manager tried to make conversation with the cabin crew member, who was due to be on the same flight as the manager but every pleasantry was met with single word answers and very obvious disinterest to the point that the whole family later commented upon it.
The bus arrived and everyone got aboard. The cabin crew member got on and went to sit by another company cabin crew member. She had never met this girl before and introduced herself and struck up an immediate conversation which lasted non-stop till the bus reached the terminal.
If you cannot understand the lesson of the above you should also question your suitability for customer service work.
To better understand the above and customer service consider that you will meet and make many friends when flying but very few of them will put bread on your table.
However do not worry about not being suitable as most companies have a large percentage of these people working for them but if you want to be successful at interview try and understand and learn about the art of customer service. Not only will it improve your job opportunities it will improve your personal relationships and social life too!