Call Button...Nothing New
The situation you describe already exists...The AKL and BKK base already work under Ts and Cs way inferior to ours.....they dont like it(we dont like it) but they live with it.....so will the new guys.
Gen Y are well able to fight their own battles....they are not really suitable for customer service roles though....some airlines are already finding this out....much to their chagrin
Last edited by surfside6; 8th Dec 2007 at 05:10.