I agree On the JP guy. He's not interested in anything but misleading you.
His biggest line : I'll see what I can do
That doesn't mean he is going to look into it.
This line was given to me to keep me quiet I kept coming back and checking that he understood my situation but later I get billed for something he was going to sort out, Infact he knowingly knew I wanted to switch packages he knew that there was an alterantive and a cheaper package but didnt offer it me.