Flight schools and emails - Don't get me started!!!
Even when you send emails to someONE rather than a generic address they take an age to respond if they do at all. Unfortunately, schools have a habit of employing twits who just don't know how to manage correspondence. All the schools I've dealt with have had a habit of not honouring what they say on the phone (their preferred choice of comms). If they could use email properly they would be able to track and deliver everything. Maybe that's what they're scared of? accountability!