The 'correct' Way To Stroke An Ego
LTD - In essence what you did was completely warranted and professional..BUT my recall of the original reasoning for the introduction of CRM all those years ago was that any Crew Member [ or observer ? ] irrrespective of his seniority should be emboldened to get his message accross....vehemently if neccessary. But in this particular case I would have thought that as this particular situation wasn't ' time critical' that the choice of a few milder ..yes, gentler words, may have stroked this confused mans ego to the point where he may have resorted to actually getting his aircraft de-iced. Which is what you were after in the first place.
RANAMIN. Please excuse me asking . But how many voices do you actually hear at any one time ?