Yo man..
term of a incident and a accident is clearly elaborated in the FAR AIMS and the LASORs, so write it down and shalf it down your arse. so stop trying to minimize damage control. It is accident.
Business wise, OFT operate a place which is unsafe and commonly regarded as inefficient accompanied by unethical marketing. And even took my money away of over 4 K.
I would like to see how OFT gets away with all this issues.