Appreciation the Emirates way ....
I am a pilot not for EK, but also have a business of my own.
In respect to his words he can mean those words directly to both the cost of running the business and the human factor. If he meant the human factor he is wrong for saying that. Cost of running an airline like EK has many factors but it is my thinking that he really meant cost (money for everything).
Yes there are many thoughts and sayings but do not let words eat you up as they are just words. If you all work hard and get paid without being liked by management there is something bad going wrong, but as we all know BIG MONEY talks and B.S walks.
I'm one who believes that once in management you must remember where you come from so that you will know where you want to be.
Good luck to all